Frequently Asked Questions

If your battery is replaced under warranty, any defective or faulty part is replaced with a new part or equivalent at no cost for parts and labor, as long as the defect is attributable to mechanical or electrical breakdown

Your warranty policy document is covered as part of the invoice provided at the time of purchase from the Authorized PURE EV dealer. Warranty details are also outlined in the owner's manual, which are published online on our website.

The base warranty covers defects arising from mechanical and electrical breakdowns. It typically includes repair or replacement of defective parts as per manufacturer guidelines.

No, the base warranty is non-transferable and only applicable to the first owner of the vehicle.

You must approach PURE EV exclusive authorized dealers with proof of purchase and relevant service documentation to claim warranty. It is also mandatory to meet the recommended service requirements stated in the policy.

The base warranty does not cover:
1. Misuse, accidents, or negligent treatment
2. Unauthorized modifications or repairs
3. Unapproved accessories or parts
4. Commercial or rental use
5. Overcharging or incorrect battery handling
6. Damage due to external factors or incorrect installation.

Top-up or extended warranties are also non-transferable and only apply to the first owner.

Warranty will not apply to batteries:
1. Serviced by unauthorized service centres
2. Modified, tampered, or used with unapproved accessories
3. Subjected to abuse or violating instructions as per user manual
4. Involved in accidents or having suffered external physical damage or external short-circuits.

Battery warranty can be extended by purchasing a top-up/extended warranty plan

70%

The base warranty does not cover damage due to external factors or incorrect installation

Yes

Warranty is not transferable if ownership changes. It applies only to the first registered owner.

Contact your PURE EV Authorized Dealer or Service Provider for warranty-related concerns. Contact information is generally provided in the invoice. If the dealer is not responsive, then you can also file the grievance at https://www.pureenergy.co.in/contact

Warranty is limited to the battery replacement at the authorized service centres

Warranty claims require only original purchase invoice, as we have made all our user manuals online including the data records of services as per schedule. It is important to keep only the original purchase invoice, as claims may be denied if the original invoice is lost or unavailable.

PURE EV Batteries are rated IP 65. However, damages caused by heavy water exposure (beyond the standards of IP65) is not covered under warranty, as such external/environmental factors are listed in the exclusions.

Warranty support is available through authorized PURE EV dealers and service outlets across India, ensuring service accessibility in all major regions.

Using any charging solutions or parts not approved by PURE can void the warranty. Always use the supplied or approved charger.

Warranty is covered if the upgrades have been done at authorized service centers or dealer outlets.

No. The warranty does not cover theft, loss, or disappearance of the battery under any circumstances. You will have to get it covered under the theft insurance policy.

No. Damages resulting from floods, earthquakes, fire, or other natural calamities are explicitly excluded from warranty coverage. Such kind of coverage also has to be done through the relevant insurance policy.

Battery warranty is covered as per the battery capacity measurement, i.e. it must clock more than 70% of the rated capacity during the warranty period.

Immediately discontinue use and contact an authorized PURE EV service center. Swelling is a safety issue, and continued use is dangerous as well as outside warranty conditions if not reported promptly.

Any use of chargers or charging techniques not approved by PURE EV is excluded from warranty protection.

No, any unauthorized modification or repair to the battery voids the warranty.

The standard warranty period is up to 5 years or as specified in your purchase invoice.

Yes, any physical damage or tampering voids the warranty.

No, accidental short circuits are not covered under warranty.

You can verify it using the battery serial number at the PURE EV service center.

You can contact your dealer for paid service or upgrade options.

No, you must wait until the replacement or repair process is complete.

Yes, consistent overcharging or misuse can void the warranty.

Visit your nearest PURE EV service center for diagnostics and assistance.

No, tampering with the battery casing voids the warranty immediately.

You need the purchase invoice and warranty card for verification.

No, transportation is not covered under warranty.

No, warranty extension must be purchased before expiry.

Warranty claims are usually processed within 7–15 working days.

Yes, if it meets all warranty conditions.

Charge regularly and avoid deep discharges to maintain performance.

Yes, chargers are covered separately under their own warranty terms.

You may appeal by contacting customer support with detailed documentation.

No, official firmware updates do not affect warranty validity.

No, each battery has its own independent warranty period.

Yes, all diagnostics related to warranty are free of charge.

You can download it from the official PURE EV website under the warranty section.